Reservation and Cancellation Policies

Reservation Policies

– Check-in from 15:00 to 23:00

– Check-out from 08:00 a.m. to 11:00 a.m

– Check-in for caravans, motorhomes, and tents is mandatory between 9:00 – 14:00 and 17:00 – 21:00 on the scheduled arrival day.

In case of arrival for check-in after 21:00, the guest must have previously arranged this with the camping reception. Check-out for caravans, campers and tents is until 13:00 on the scheduled departure day.

– For a valid reservation of tents-accommodations, a 50% deposit of the total amount is required, to be deposited into the business bank account. A minimum reservation of 3 days is required for a tent. A minimum reservation of 3 days is also required for an accommodation.

Upon arrival, the guest must present their ID at the reception, where their reservation details will be checked, and the remaining balance of the stay must be paid.

– For every caravan site reservation, a 40% deposit of the total reservation is required (on the date of contact and pre-approval), another 40% must be paid by 15/7 of the current year, and the remaining 20% by 15/8 of the current year, to the business account. The tenant must include their full name and the site they have rented on the proof of transfer or deposit.

Cancellation Policies

– In case of cancellation up to 20 days before the arrival date, the full deposit will be refunded. If canceled within 20 to 8 days before the arrival date, 50% of the deposit paid will be retained. If canceled within 7 days before the arrival date, the full deposit paid will be retained.

– In case of departure earlier than 48 hours from the scheduled departure date of the reservation, 70% of the total reservation will be retained. In case of departure later than 48 hours from the scheduled departure date of the reservation, 100% of the total reservation will be retained.

– After handing over the site or accommodation, the guest must leave the common areas of the camping site; otherwise, a daily usage fee will be charged.

With regards, SCALA VILLAGE